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Testimonials are always an excellent means for measuring the level of customer satisfaction. Here are a few examples of comments received from our clients:
BROKERAGE
"In the grand scheme of things we know we are a small account to Millard but they never make us feel that way. They treat us like we are their most important client whenever we work with them, no matter the size of the project. They continue to add value to our relationship by providing us with a combination of superior customer service and deep industry knowledge that we would have a hard time duplicating elsewhere."
Tim Walter
Vice President
Eagle America Corp.
"The Millard Group is more than a broker/list manager, but is rather a valued partner that acts with American Girl's best interest in mind."
Jim A. L'Heureux
American Girl Catalog
From a letter to Millard Group President, Ben Perez:
"As you know, Garnet Hill has long considered the Millard Group as more than a vendor. You and your team’s contributions to our business have elevated Millard to an informal status of partner. Well beyond the outstanding job that you do with both list management and brokerage, your insights have proven valuable in numerous other applications – from launching our new title to introducing new contact strategies, refining our merge or updating our list hygiene practices, you bring fresh, well-informed and carefully considered insights to our marketing team and our business. I look forward to our continued business relationship, and the new challenges that you and your team will help us to meet in the future."
Matthew J. Glerum
VP Marketing & Business Development
Garnet Hill
"When we made the decision to grow our direct mail business, we knew Millard would be the ones to help us get there. With their innovative thinking and out of the box ideas, the benefits to working with them are too numerous to mention."
Irene Berkowitz
Consumer Marketing Director, Subscription Marketing
American Express Publishing
"The brokers at Millard take the time to really think about all of the possibilities and present them to us in the most straight-forward way, opening the door to educated risk-taking. Their research makes it possible for us to better handle our business."
Barbara Eskin
Consumer Marketing Director
PRIMEDIA Consumer Magazines
“Millard Group has been such an important partner in our success at Norm Thompson that they won our Vendor of the Year Award! When I nominated Millard for the award, I expressed to the judging panel that I didn't think "Vendor" was in any way strong enough to describe this relationship. It is truly "Partner" of the Year. I consider Millard Group an important extension of our marketing department. So much so, that we trust Millard Group with the exclusive management of our Brokerage, List Management, and Alternate Media programs. Our Millard team is a key contributor from our front-end strategy planning to meeting our bottom line goals. The industry knowledge and professionalism of our team at Millard is unduplicated.”
Patty Davis
Former Director, Customer Acquisition
Norm Thompson
On the Occasion of Award Presentation
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