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Testimonials are always an excellent means for measuring the level of customer satisfaction. Here are a few examples of comments received from our clients:
"Millard has served as a great partner in helping us grow and manage our list business. They bring a wealth of industry knowledge and expertise to the table. We value their contributions and responsiveness."
Debbie Scotti
Director Year Round Program
Arthritis Foundation
"In these challenging times, we look to the Millard Group more than ever to act as our marketing partner, not just our list manager. Whether it's opening up a new revenue stream for our list rental program, bringing in 'out of category' mailers to generate tests on our files or facilitating new partnership opportunities with other Direct Marketers, Millard Group delivers results. They always act with our best interests in mind and in a very professional, ethical manner. Simply put, it's been ten years since we made the decision to work with Millard Group and I've never looked back."
Sharron Mahoney
Consumer Marketing Director, List Management
Condé Nast Publications
"Brookstone has been working with Millard for over 20 years and during that time we have been approached by many people to manage our list. Over the course of time we have turned down all the propositions we received because Millard has consistently delivered for us over the years and provided us with a premium level of customer service that cannot be replicated elsewhere. We at Brookstone consider the people at Millard part of our extended family not only because of our long term relationship but because of the continued partnership that we have in driving both our businesses forward."
Steve August
Vice President
Brookstone
From a letter to Millard Group President, Ben Perez:
"As you know, Garnet Hill has long considered the Millard Group as more than a vendor. You and your team’s contributions to our business have elevated Millard to an informal status of partner. Well beyond the outstanding job that you do with both list management and brokerage, your insights have proven valuable in numerous other applications – from launching our new title to introducing new contact strategies, refining our merge or updating our list hygiene practices, you bring fresh, well-informed and carefully considered insights to our marketing team and our business. I look forward to our continued business relationship, and the new challenges that you and your team will help us to meet in the future."
Matthew J. Glerum
VP Marketing & Business Development
Garnet Hill
"Millard Group is one of our most trusted and valuable resources in the direct marketing industry. They are about more than just lists—we can always count on Millard to be at the forefront of industry education, advocacy, and the latest trends."
Spencer Newman
Vice President of Marketing
Home Bistro
"In the grand scheme of things we know we are a small account to Millard but they never make us feel that way. They treat us like we are their most important client whenever we work with them, no matter the size of the project. They continue to add value to our relationship by providing us with a combination of superior customer service and deep industry knowledge that we would have a hard time duplicating elsewhere."
Tim Walter
Vice President
Eagle America Corp.
"Millard Group is more than a broker/list manager, but is rather a valued partner that acts with American Girl's best interest in mind."
Jim A. L'Heureux
American Girl Catalog
"Millard Group's AM/Direct Division has performed above and beyond all of our expectations, more than doubling the amount of materials inserted in Paul Fredrick catalogs and packages this year. AM/Direct has made it clear that they view themselves as a partner in our business. We certainly don't feel like just another client."
Scott Drayer
Marketing Manager
Paul Fredrick MenStyle
“Millard Group has been such an important partner in our success at Norm Thompson that they won our Vendor of the Year Award! When I nominated Millard for the award, I expressed to the judging panel that I didn't think "Vendor" was in any way strong enough to describe this relationship. It is truly "Partner" of the Year. I consider Millard Group an important extension of our marketing department. So much so, that we trust Millard Group with the exclusive management of our Brokerage, List Management, and Alternate Media programs. Our Millard team is a key contributor from our front-end strategy planning to meeting our bottom line goals. The industry knowledge and professionalism of our team at Millard is unduplicated.”
Patty Davis
Former Director, Customer Acquisition
Norm Thompson
On the Occasion of Award Presentation
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